Terms & Conditions

1Definitions

The following terms carry the meanings assigned to them throughout this document and all associated policies, promotional rules, and communications issued by top508.

2Eligibility

Access to and use of the top508 Platform is subject to the following eligibility requirements. You must satisfy all conditions at the time of registration and on a continuous basis throughout your use of the Platform.

• Age Requirement: You must be at least 21 years of age. top508 enforces a strict 21+ policy in recognition of Indonesian age conventions applicable to gaming participation. Proof of age may be requested at any time.
• Residency: You must be a resident of Indonesia or a jurisdiction where accessing an internationally licensed gaming platform is not explicitly prohibited under applicable national law.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Individuals who are legally incapacitated, under guardianship, or otherwise restricted from contracting are ineligible.
• Not a Problem Gambler: You confirm that you are not registered on any self-exclusion list and that your gaming activity does not constitute problem gambling. top508 encourages all players to review our Responsible Gaming resources.
• Not an Employee: Employees, officers, directors, contractors, and immediate family members of top508 are ineligible to hold Player accounts.
• Single Account: You have not previously been suspended or permanently banned from top508 under any account identity.

3Account Registration

To access the real-money features of the top508 Platform, you must register a personal Account. The following terms govern the registration process and ongoing Account maintenance.

3.1 Registration Requirements

• All registration information must be accurate, complete, and current. Providing false information — including a false date of birth — constitutes grounds for immediate Account termination and forfeiture of all balances.
• You must provide a valid and personally owned email address, mobile number, and Indonesian bank account or e-wallet identity matching your registered name.
• Registrations using virtual private networks (VPNs), proxy servers, or anonymising software to circumvent geographic or eligibility restrictions are strictly prohibited.

3.2 Account Security

• You are solely responsible for maintaining the confidentiality of your Account credentials. top508 will never request your password by any communication channel.
• You must notify top508 immediately at [email protected] if you suspect unauthorised access to your Account.
• top508 accepts no liability for losses arising from unauthorised Account access attributable to the Player's failure to safeguard their login credentials.

3.3 Account Closure

• You may close your Account at any time by contacting customer support. Any Real Money Balance remaining at the time of closure will be withdrawn to your verified payment method within 5 business days, subject to completion of KYC verification.
• top508 reserves the right to close any Account that has been inactive for 12 consecutive months. Dormant Account fees may apply after this period in accordance with published schedules.

4Identity Ve rification (KYC)

top508 is committed to maintaining a secure, fraud-free platform. As part of this commitment, all Players are required to complete identity verification before any withdrawal request is processed and at any point the Company deems verification necessary.

4.1 Required Documentation

• Government-Issued Photo ID: A clear, unobstructed copy of your Indonesian National Identity Card (KTP), passport, or SIM (driver's licence) showing your full legal name and date of birth.
• Proof of Address: A utility bill, bank statement, or official government correspondence dated within the last three months, clearly displaying your name and residential address.
• Payment Method Verification: Evidence that the bank account or e-wallet used for deposits is registered in your name — for example, a screenshot of your BCA, BRI, BNI, Mandiri, OVO, or DANA account dashboard showing your registered name and account number.
• Source of Funds: For high-volume accounts or withdrawal amounts exceeding Rp 50.000.000 per transaction, top508 may request additional documentation confirming the legitimate source of deposited funds.

4.2 Verification Timeline

• Standard KYC reviews are completed within 1–3 business days of receiving all required documents.
• Enhanced due diligence reviews for high-value accounts may take up to 7 business days.
• Withdrawals remain on hold until KYC is satisfactorily completed. top508 accepts no liability for delays resulting from incomplete or illegible documentation submitted by the Player.

4.3 Right to Refuse or Suspend

top508 reserves the right to suspend an Account, withhold withdrawal processing, or permanently close an Account if a Player fails to provide satisfactory KYC documentation within 30 calendar days of a formal request, or if submitted documents raise reasonable concerns regarding identity fraud, money laundering, or misrepresentation.

5Deposits & Withdrawals

All financial transactions on the top508 Platform are conducted in Indonesian Rupiah (IDR). The Company does not accept cryptocurrency, foreign currency cheques, or cash deposits.

5.1 Deposits

• Deposits are accepted via the following Indonesian payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Minimum deposit amount: Rp 10.000. Maximum single deposit limits vary by payment method and are displayed at the point of transaction.
• Deposits must originate from a payment account registered in the Player's own name. Third-party deposits are strictly prohibited and will be returned, less any transaction fees incurred.
• top508 does not charge internal deposit processing fees. Your bank or e-wallet provider may apply their own transfer charges, for which top508 accepts no responsibility.
• Funds are credited to the Player's Account balance upon confirmed receipt. Transfer times vary by payment method, typically ranging from instant (e-wallet) to 15 minutes (bank transfer during WIB business hours).

5.2 Withdrawals

• Minimum withdrawal amount: Rp 50.000. Maximum single withdrawal limits are published in the Player's Account dashboard and vary by account tier.
• Withdrawals are processed exclusively to the same payment method used for the Player's most recent deposit, subject to KYC verification requirements under Clause 4.
• Standard withdrawal processing time is 15 minutes to 3 business hours for verified accounts during WIB business hours. Processing may be longer during public holidays, including Idul Fitri and Indonesian Independence Day.
• top508 reserves the right to delay or withhold withdrawal processing where fraud indicators are present, pending investigation. Players will be notified in writing within 24 hours of any hold being applied.
• Any winnings derived from bonus funds that have not met the applicable wagering requirement are not eligible for withdrawal and will be removed from the balance upon withdrawal request.

6Bonuses & Promotions

top508 offers a range of promotional incentives to both new and existing Players. All bonuses are subject to the following general terms, in addition to any specific terms published alongside individual promotions.

• General Wagering Requirement: Unless otherwise stated, all bonus funds carry a minimum 30x wagering requirement calculated on the bonus amount. Wagering must be completed within 14 calendar days of the bonus being credited.
• Game Contribution Rates: Different game categories contribute different percentages toward satisfying a wagering requirement. Slot games typically contribute 100%; live casino games contribute 10%; sports bets contribute 100% on settled single bets and 50% on mix parlay (accumulator) bets. Specific rates are published on each promotion's detail page.
• Minimum Odds for Sports Bonuses: Sports betting wagers placed to clear bonus wagering requirements must carry minimum odds of 1.50 (decimal) or -200 (American). Wagers on odds below this threshold will not contribute to wagering completion.
• One Bonus Per Promotion: Each promotional offer may only be claimed once per Player, household, device, IP address, and payment account. Evidence of bonus abuse — including account collusion or systematic low-risk wagering solely to extract bonus value — will result in bonus cancellation and may lead to Account suspension.
• Withdrawal Restriction During Bonus Play: While a Player holds an active bonus balance, withdrawal of the Real Money Balance portion may be subject to restrictions. Players may forfeit the bonus to regain unrestricted withdrawal access at any time.
• Promotional Amendments: top508 reserves the right to amend, suspend, or cancel any promotion at any time with reasonable notice. Ongoing wagering progress will be honoured at the time of cancellation.
• Seasonal Promotions: top508 regularly offers promotions aligned with Indonesian cultural events including Idul Fitri, Ramadhan, and Indonesian Independence Day. These promotions carry their own specific terms published at the time of launch.

7Gameplay Rules

All games and betting markets on the top508 Platform are governed by the rules published within each individual game or market interface. The following general principles apply across all gameplay categories.

7.1 Casino Games

• All casino game outcomes are determined by certified Random Number Generator (RNG) technology, independently audited for fairness. Published Return to Player (RTP) percentages reflect long-term statistical averages, not guaranteed outcomes for individual sessions.
• In the event of a technical malfunction during a game round, the round will be voided and all stakes returned to the Player's balance. top508 accepts no liability for losses arising from connectivity failures attributable to the Player's internet service provider.
• Live dealer game recordings are maintained for a minimum of 90 days. In the event of a dispute, the video record is the definitive authority on the game outcome.

7.2 Sports Betting

• All sports bets are accepted subject to the odds and market rules displayed at the time the wager is confirmed. top508 reserves the right to correct manifest pricing errors before a bet is settled.
• Mix parlay (accumulator) bets require all selections to win for the bet to return a profit. One void selection typically reduces the accumulator rather than voiding the entire bet — refer to individual sport rules for specifics.
• Voor bola (Asian handicap) markets are settled in accordance with the handicap published at bet placement, not any live-adjusted line.
• In-play (live) bets are accepted at the Company's discretion. top508 reserves the right to suspend in-play markets at any time without notice.
• Matches postponed or abandoned after less than 90 minutes of play (for football) are typically voided unless official competition rules declare a result. Specific sport-by-sport rules are available within the Platform's betting rules section.

8Responsible Gaming

top508 is committed to providing a safe and responsible gaming environment. By accepting these Terms & Conditions, you acknowledge the following responsibilities and available protections.

• You confirm that gaming on top508 is undertaken as a form of entertainment and that you are not wagering funds you cannot afford to lose.
• Players may request deposit limits, session time limits, or temporary cooling-off periods at any time by contacting customer support. These controls take effect within 24 hours of request and cannot be reversed within the agreed restriction period.
• Self-exclusion requests — either temporary (minimum 30 days) or permanent — are honoured immediately upon verification of the requesting Player's identity. During self-exclusion, the Player's Account will be suspended and no re-registration will be permitted for the exclusion duration.
• top508 strongly encourages any Player who believes their gambling behaviour is causing harm to themselves or others to review the resources available on our Responsible Gaming page and to contact our support team immediately.

9Prohibited Conduct

The following activities are strictly forbidden on the top508 Platform. Violation of any prohibition may result in immediate Account suspension, permanent termination, forfeiture of all balances, and — where legally applicable — referral to relevant authorities.

• Using automated bots, scripts, macros, or artificial intelligence tools to interact with any game, sports market, or Platform feature.
• Colluding with other Players in poker, live dealer games, or any competitive gaming format to gain an unfair advantage.
• Exploiting software bugs, RNG patterns, or pricing errors to generate systematic profit. Players who identify a Platform error are obligated to report it to support immediately.
• Engaging in any form of money laundering, structuring transactions to avoid detection thresholds, or using the Platform to process funds of unknown or illegal origin.
• Creating multiple Accounts to exploit welcome bonuses or any other single-claim promotion.
• Providing false identification documents or misrepresenting any material fact during registration or KYC verification.
• Using VPN or proxy services to misrepresent your geographic location or circumvent eligibility restrictions.
• Engaging in chargebacks, payment reversals, or disputes with payment providers for wagers that have been legitimately settled in accordance with these Terms.

10Intellectual Property

All content on the top508 Platform — including but not limited to software, source code, design elements, graphics, logos, game assets, text, and data — is the exclusive intellectual property of top508 or its licensed content providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Pocket Games Soft). All rights are reserved.

• Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.
• No content may be reproduced, distributed, modified, reverse-engineered, published, or used for commercial purposes without the express written consent of top508.
• The top508 brand name, logo, and domain are registered trademarks. Unauthorised use of top508's branding in any medium is prohibited and may constitute trademark infringement.

11Limitation of Liability

To the maximum extent permitted under applicable law, top508 limits its liability to Players as follows.

• top508 provides the Platform on an "as is" and "as available" basis. We do not warrant that the Platform will be uninterrupted, error-free, or entirely secure at all times.
• top508 shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising from your use of, or inability to use, the Platform.
• top508's total aggregate liability to any Player for any claim arising from use of the Platform shall not exceed the total Real Money Balance held in the Player's Account at the time the claim arises.
• top508 is not liable for any loss arising from Force Majeure events, including server outages caused by third-party infrastructure providers, government-ordered access restrictions, or natural disasters affecting WIB-based operations.
• Nothing in this clause limits top508's liability for fraud, wilful misconduct, or gross negligence by the Company itself.

12Privacy & Data

The collection, processing, storage, and use of your personal data by top508 is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By accepting these Terms, you also accept the Privacy Policy in its entirety.

• top508 collects personal data including name, date of birth, national ID number, contact details, financial account information, and gaming activity records for purposes of account management, KYC compliance, fraud prevention, and service improvement.
• Player data is stored on servers secured with 256-bit SSL encryption and is never sold to third parties for commercial marketing purposes.
• Data may be shared with licensed game providers and payment processors operating under equivalent data protection obligations, solely to the extent necessary to deliver the contracted service.
• Players may request access to, correction of, or deletion of their personal data by contacting the top508 data team at the address in Clause 15.

13Amendments

top508 reserves the right to amend, update, or replace these Terms & Conditions at any time. The following amendment process applies.

• Material changes — those that meaningfully affect Player rights or obligations — will be communicated to registered Players via email at least 7 calendar days before taking effect.
• Non-material changes (for example, corrections to typographical errors or clarifications that do not alter the substance of any clause) take effect immediately upon publication.
• The current version of these Terms, together with the "Last Updated" date shown at the top of this page, is the authoritative version governing all Player activity from the effective date.
• Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms. Players who do not agree with an amendment should cease Platform use and close their Account before the amendment takes effect.

14Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which top508 holds its international gaming licence. The following dispute resolution provisions apply.

• Informal Resolution: In the first instance, Players are encouraged to contact the top508 support team to resolve any dispute informally. The majority of disputes are resolved within 5 business days through this channel.
• Formal Complaint: If informal resolution is not achieved, Players may submit a formal written complaint to the address in Clause 15. top508 will provide a written response within 14 calendar days.
• Binding Arbitration: If a dispute cannot be resolved through the formal complaint process, it will be referred to binding arbitration under the rules of an internationally recognised arbitration body designated by the Company. The seat of arbitration will be the Company's licensing jurisdiction. Arbitration proceedings will be conducted in English.
• Limitation Period: No claim against top508 may be brought more than 12 months after the event giving rise to the claim first occurred.
• No Class Actions: All disputes are resolved on an individual basis. Players waive any right to participate in a class action, group litigation, or representative proceeding against top508.

15Contact Information

For all enquiries relating to these Terms & Conditions — including KYC requests, formal complaints, data access requests, and responsible gaming assistance — please contact the top508 support team through the following channel.

When submitting a formal complaint or KYC-related enquiry, please include your registered Account username, the email address associated with your Account, and a clear description of the matter. This allows our team to locate your Account and respond with the most accurate and timely information.